Dŵr Cymru Welsh Water Customer Challenge Group (CCG)

Providing independent challenge, scrutiny and advice

The Dŵr Cymru Welsh Water Customer Challenge Group (CCG) is independently Chaired by Peter Davies with independent secretariat support provided by Cynnal Cymru. This includes producing minutes for the meetings and liaising with the members and Chair of the group to ensure the smooth running of the CCG.

The CCG provides independent challenge, scrutiny and advice to ensure that current and future customers are at the heart of the way Dŵr Cymru operates. This ensures that Dŵr Cymru’s business plans for 2020 to 2025 are developed to meet the needs of their customers.

The CCG is an independent panel of people from across Wales that bring with them knowledge and experience from a variety of backgrounds. As well as providing an independent challenge to Dŵr Cymru, the group provides assurance to Ofwat, one of the regulators of the water industry in the UK.

CCG Members include representatives from organisations or with previous experience of representing vulnerable and older people, Welsh Local Government Association, businesses and regulatory bodies.

The CCG meets quarterly and works with Ofwat to ensure Dŵr Cymru are listening and responding to any concerns that are raised with regards to cost and the development of the business plans.


Minutes of the previous meetings can be found by clicking the links below:

CCG Minutes – 14.07.2016

CCG Minutes – 22.09.2016

CCG Minutes – 31.10.2016

CCG Minutes – 09.02.2017

CCG Minutes – 27.03.2017

CCG Minutes – 24.04.2017

CCG Minutes – 21.06.2017

CCG Minutes – 14.09.2017

CCG Minutes – 16.11.2017

CCG Minutes – 07.02.2018

CCG Minutes – 09.03.2018

CCG Minutes – 21.03.2018

CCG Minutes – 22.03.2018

CCG Minutes – 19.04.2018

CCG Minutes – 16.05.2018

CCG Minutes – 09.07.2018

CCG Minutes-14.08.2018

CCG minutes 24.10.2018

CCG Terms of Reference

CCG Membership


Reports to Board:

CCG Report for Board May 2017

CCG Report for Board September 2017

Dwr Cymru Board response to CCG


Report to Ofwat:

Dŵr Cymru Welsh Water Customer Challenge Group PR19 Report