CCG Members

Dŵr Cymru Welsh Water Customer Challenge Group

Meet the expert members that make up our Customer Challenge Group (CCG):

Peter Davies (Chair)

Peter’s career background is in the field of corporate responsibility working for the Confederation of British Industry, Department of Trade and Industry on business education partnerships and was awarded the OBE for this work in 1995. He was Managing Director at Business in the Community from 1995 to 2005 leading work on the development of corporate responsibility.

He was appointed Vice Chair of the UK Sustainable Development Commission in 2006, later becoming Sustainable Futures Commissioner for Wales and chair of the Climate Change Commission for Wales, playing a key role in the development of the 2015 Wellbeing of Future Generations (Wales) Act. Peter was awarded a CBE for his contribution to sustainable development in 2016

He currently  chairs the Dwr Cymru Customer Challenge Group, Wales Council for Voluntary Action,  Wales Marine Stakeholder Group, the Size of Wales and Community Energy Pembrokeshire. He is a member of the WWF Cymru Advisory Panel,  Community Custodian for River Simple and Professor of Practice at University of Wales Trinity St David

Full details can be found at


Mari Arthur – Partner, Afallen

Mari is a partner in Afallen LLP, a partnership with a focus on embedding sustainability and creating a Wales-based supply chain, and a consultant for Lloyds Bank Foundation.

Mari has been involved with the Customer Challenge Group in her role as the former Director of Cynnal Cymru (the organisation that provides secretarial support), as well as an individual CCG Member since 2016.

Mari is a Governor at Stebonheath School; the school was part of the RainScape project in Llanelli; and she supported Dwr Cymru through their Living Wage accreditation in 2019. She was also involved in the Water Resilient Communities project in the Rhondda Fach and am Chair of Dwr Cymru’s Independent Environmental Advisory Panel.

Mari has a background in marketing and business development. Her focus over the last few years has been on sustainability, the environment and community engagement; especially communicating with those hard to reach.


Roger Basset-Jones – BiTC


Noreen Blanluet – Director, Co-production Network for Wales

When citizens and professionals work in partnership, services are improved and better meet people’s needs. In the current landscape of dwindling public resources and increasing demand, co-production and citizen involvement offer a compelling approach to bringing positive, sustainable change to public services and communities. The Network’s remit is to grow good practice across sectors and across Wales; and to support policy and decision makers to shape a positive context for this work.

I am a biologist and a systems thinker by training. Prior to founding and growing the Co-production and Involvement Network for Wales, I have worked in a wide range of organisations, from micro companies to corporate multinationals, in the private and third sector, as an employee and a freelancer. I am an experienced coach, facilitator and convenor; and I have been working as a co-production trainer and consultant, helping organisations shift to more citizen-centred approaches. I am interested in complexity, resilience, leadership, nurturing diversity and building community, innovation and continuous learning, relationships, and kindness. My role is to support change makers of all kinds working towards a common vision: that of a fairer and more sustainable Wales where everyone has a voice.


Jonathan Cosson – Warm Wales

Claire Bunter – Environment Agency

Paul Carrier – Environment Agency

Nigel Draper – Chair MoneyLine Uk


Alun Evans – Senior Campaigns and Advocacy at Citizens Advice – member

Alun has the broad role of engaging with and supporting local Citizens Advice to have the tools, skills and confidence to undertake both local and national campaigns in addition to leading on our national and organisational influencing strategies in Wales.  Alun also works closely with local Citizens Advice to help plan and undertake research and campaigning activities.
Alun previously worked as a policy officer for Citizens Advice and prior to that worked in the network of local Citizens Advice for over 15 years where he started as a volunteer and held most roles specialising in welfare benefits, debt, housing and employment advice.

Alun has an LLB (Hons) and his postgraduate work was in Employment law and practice.


Richard Williams – Wales Environment Link

Rachel Lewis-Davies – NFU

Lee Gonzalez – CC Water


Phil Marshall – Deputy Chief Executive, Consumer Council for Water (CCWater). Executive lead for Wales.

Phil Marshall is Deputy Chief Executive of the Consumer Council for Water (CCWater), the statutory body representing water consumers in England and Wales.

He has more than 30 years’ experience in the water sector in the UK, previously working for three water companies: Yorkshire Water, United Utilities and Bristol Water, where he was Director of Customer Service.

Phil joined CCWater in February 2015. He is the Executive lead responsible for managing CCWater’s relationship with UK Government and Welsh Government, and he is accountable for matters relating to CCWater’s corporate strategy, governance, ICT, HR, data protection and risk management.  He is also the Executive lead for Wales.

He is a member of CCWater’s 2019 Price Review (PR19) Steering Group, Defra’s Strategic Water Issues Group and Welsh Government’s PR19 Forum and Wales Water Forum.


Lia Moutselo – CC Water

Solitaire Pritchard – Gwalia

Geraint Weber – Natural Resources Wales


Dimitrios Xenias – Cardiff University

Dimitrios is an environmental psychologist, looking at energy and water consumption as well as EU environmental policy making. His research focuses on the social psychology of sustainable behaviours and associated technologies (for example, renewable energy, electric vehicles), as well as natural resource conservation and climate risks communication.

As well as being a Research Affiliate of the Sustainable Places Research Institute at Cardiff University and the Tyndall Centre for Climate Change Research, he is also a reviewer for the European Commission and a member of Cardiff University’s Water Research Institute.


Eifiona Williams – Welsh Government (observer)

Paul Harrison – Welsh Government (observer)


Independent secretariat for the Customer Challenge Group provided by Cynnal Cymru


Back to main CCG Group Page

The Dŵr Cymru Welsh Water Customer Challenge Group (CCG) is independently Chaired by Peter Davies with independent secretariat support provided by Cynnal Cymru. This includes producing minutes for the meetings and liaising with the members and Chair of the group to ensure the smooth running of the CCG.